Goods are shipped worldwide. International standard shipping has a flat rate of 8.40 euros, however orders above 40 euros have complimentary shipping. After the payment is confirmed the goods will be ready to be shipped within 2-3 business days, in most cases we will do our best effort to ship them at the same day.
When the goods are ready to be shipped, we will send a confirmation email that includes the tracking number and all necessary tracking information. If you have a time sensitive order, please contact our customer service:
hello@helgejewelry.com.
Please note we can not be responsible for any mistakes by couriers or
custom authorities for international orders, any duties, taxes or other
import fees by customs will be the responsibility of the recipient.
Standard Worldwide shipments will arrive
within 6-30 business days, courier service will take about 2-3 business days. We have the right to ship goods in up to 45 calendar days in exceptional cases, which will be communicated immediately to the customer when the case arises.
On rare occasion packages sent via the delivery carrier never arrive at their destination. If the carrier has confirmed delivery of the package, no replacement order will be sent. Claims for missing packages shown as delivered should be handled directly with the carrier or local police department. For international orders, we suggest checking with your local Customs office to inquire about your order.
For more detailed information please also check out our terms and conditions and privacy policy.